ISO 9001:2008 is a worldwide standard in the certification of quality management systems for all organisations operating in every production sector and of every size.
The system regulates the governance of business activities through the conscious and correct planning of internal resources, pushing the company to strive for continuous improvement.
This has been our experience at GHIDINI. Obtaining this certification represents for us a strategic choice to rationalise our management processes: an essential part of our efficiency and credibility efforts, which we consider to be fundamental in such a competitive environment.
How we translate our commitments into ISO 9001:2008 certification
The ISO 9001:2008 certification induces companies to implement a management system oriented towards the customer and his full satisfaction. That’s why our company in compliance with the provisions of the legislation in force, is organised as a set of integrated processes, conducted with the sole aim of providing products and services that fully and consistently meet the requirements, investing all of our resources to pursue a constant improvement over our perfomances.
Constant investments into our expertise, knowledge and process monitoring, HR involvement and constant top business management commitment, constitute only a handful of the ingredients that set our company as a leader in the industry: an innovative and visionary presence, reaffirming the competitiveness of our products on an international level.
Customer satisfaction
Our company is committed to invest a relevant part of its time and energy into customer satisfaction.
Measuring this through surveys, data over the delivered products quality, feedback from users and partners, resellers reports: actions we take on a daily basis, aware that customer satisfaction cannot be limited to statistical analysis alone, but requires a broader and deeper vision.
Among the perks of customer satisfaction that we like to emphasize there’s after-sales activities including warranty coverage or other contractual obligations, and also additional services that we are happy to promote to partners and clients alike.
Work environment
Among the additions of the ISO 9001:2008 standard on which we have long placed great commitment there’s one defined as work environment, a set of circumstances in which work is carried out, such as physical and environmental factors, establishing a strong relationship between the working environment and the conformity of product requirements.
In our company, therefore, the very concept of working conditions extends beyond the mere operational and safety context, including every physical and climatic element that allows our products to obtain and maintain the requirements that characterize them and that have made them so famous and appreciated in the field of handles and coordinates.